We are currently seeking an enthusiastic person to join us as a Parts Advisor within our Littleport branch.
You will be accountable for providing a comprehensive parts and sundries service to retail, account and internal customers and delivery of a high standard of customer service is required.
Key Accountabilities
- Selling parts and sundries to retail and account customers
- Raising and chasing parts and sundries orders and invoices
- Provide a side counter service for the workshop and to maintain the relationship with internal colleagues
- Retail and Parts warehouse area housekeeping duties
- Build and maintain customer relationships ensuring all customers are kept updated and informed of order status, promotions and other information
- Maintain stock levels and replenishment within the showroom and Parts warehouse
- Unloading and putting away deliveries including receiving in, checking, recording and stocking up goods
- Some heavy lifting is required and Fork lift experience would be an advantage
- Conducting stock checks and audits as required
- Upselling and promoting special offers and current promotions
- Delivery of parts and visiting customer off site may be required
- Selling and installing Horticultural equipment (including Ride on Mowers)
- Completion of inventory management documentation
- Completion of departmental manual documentation
- Utilisation of parts database(s)
- Utilisation of IBCOS system and reports
Our commitment to you:
- Certificated, manufacturer/product training.
- A challenging job role with excellent opportunities to increase your skills.
- A competitive salary + contributory company pension scheme, and company sick pay scheme.
- The support of an employer interested in your success.
As a family owned business we have strong values. You will be expected to represent our family values of: Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.